If you are for any reason unhappy with the items you have ordered, returns are accepted within 7 days of receipt of your order for store credit or exchange only. The item should be in its original, undamaged packaging. Kindly return all items sold as a pair or set together.
PLease send returns to:
Giraffe GROUP LLC
247 West 38th Street, 3rd Floor New York, NY 10018
Tel: 212 776 1400 Ext. 115 Attention David Siskin
In the event that you are returning an item that you would like to exchange for another size or color, please contact us directly at email@example.com or 212 776 1400 ext 115.
Return shipping is complimentary for all customers provided their return has been processed using your account on shopgiraffe.com. Upon receipt of the shipment, shopgiraffe.com will contact you by email to confirm your store credit or exchange. Please reference your RMA number when calling or emailing to check on the status of your return..
Please note that items purchased with a promotion code or that are marked down will not be available to return, and should be considered final sale. If your promotional order is damaged upon arrival, please contact us directly at firstname.lastname@example.org or call 212 223 9233.
To make a return for store credit or an exchange, you will need a Return Merchandise Authorization number. Please email us at email@example.com or call 212 776 1400 ext 115 and include your order number and a list of the item(s) you are returning in the body of the message. We'll then reply back with your RMA #, which you'll need to include in the address field of your package. This RMA # is very important to ensure proper tracking and handling of returned goods. Do not return any product(s) until you have received an RMA # and the address for the return shipping.
Check your email inbox for your email confirmation. In the body of the email, click the “Download Shipping Label” link. This is your shipping label. Once you have printed it, affix the label to the outside of the package you are returning.
You can leave your return package with any FEDEX location or FEDEX driver accepting packages. For a list of the FEDEX drop off points closest to you, please visit www.fedex.com.
giraffe WALK LLC. for more info please call 212 776 1400 ext 115 firstname.lastname@example.org